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Help find the last of Samsung’s unsafe washing machines

February 22, 2018

In 2013, Samsung Electronics Australia (Samsung) issued a recall of six models of its top loader washing machines. If not repaired or replaced, these machines could cause house fires, endangering property and life. 


Samsung has attempted to contact customers using details gathered by retailers at the time of the sale but some of these records are now out of date. This means many customers in Western Australia have not yet contacted Samsung for a remedy and are likely still to be using their unsafe machines. 


Licensed electrical contractors and their employed electricians play a vital role in ensuring the safety of our community. If any electricians notice a Samsung top loader machine in a home or business while performing work at a customer’s premises we ask you please, as a voluntary courtesy, to alert the customer to the potential danger. 

 

 


Customers should call Samsung on 1800 239 655 (8am to 8pm AEST every day) or email wm.samsung@samsung.com to verify whether or not their machine is subject to the recall and, if so, to arrange for a refund or replacement with a likefor-like safe model. 


Those who have already had their machine repaired may wish to consider Samsung’s offer of a free, independent audit of the work to ensure it has been carried out correctly. At least one fire has occurred in Western Australia involving a ‘reworked’ machine. Owners should not offer recalled machines for sale or leave them on the verge for bulk rubbish collection as they could endanger someone else if retrieved.

 

The Samsung top loader washing machines being recalled are:

• SW75V9WIP/XSA;

• SW65V9WIP/XSA;

• SW70SPWIP/XSA;

• SW80SPWIP/XSA;

• WA85GWGIP/XSA;

• WA85GWWIP/XSA.

 

For more information owners can visit www.commerce. wa.gov.au/announcements/samsung-washing-machinerecall-faq.

 

Those with diffculties obtaining a remedy can contact Consumer Protection on 1300 304 054 or consumer@dmirs.wa.gov.au. Electricity

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